Romania, BucharestRomania, Bucharest


Data di pubblicazione 20.03.2024

Collections Specialist - fluent Italian

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Our Story

With a global workforce exceeding 24,000 employees, OpenText's impact resonates internationally. The company serves as an important partner to 98 of the largest 100 customers across 180 countries, addressing their diverse and complex business challenges.

Just as the internet shaped our world today, the future sees further evolution with the emergence of the next generation of AI and Cloud business transformations. OpenText is leading the way to help customers adapt and succeed (thrive) in this exciting new chapter.

Your Impact

In this pivotal role at Micro Focus / OpenText, you'll be at the forefront of our Collections operations, strategically managing customer portfolios and ensuring timely cash collection. Dive into the dynamic area of accounts complexities, building positive client relationships, and methodically resolving payment challenges. Your contributions extend beyond numbers-they shape Micro Focus / OpenText's financial success story. This role is very practical and impactful world of finance, where your expertise becomes essential for achieving remarkable milestones.

What the Role Offers

  • Apply foundation-level experience in managing portfolios of medium to high complexity transactions.
  • Foster autonomy, exercising independent judgment within approved policies, practices, and collections strategies.
  • Contribute collaboratively to team goals, objectives and KPIs, ensuring timely reporting and information provision.
  • Engage positively (through e-mail and phone) with both external customers and internal partners, developing essential business relationships.
  • Develop practical knowledge of applications within a business environment.

What You Need to Succeed

  • 2-4 years proven experience in effectively managing account portfolios, following defined collections and dispute management processes.
  • Fluent Italian.
  • Strong communication skills, both internally and externally, to enhance customer satisfaction in English and any other foreign language (represents an advantage).
  • Ability to work collaboratively, seeking advice when necessary and contributing to team reporting.
  • Prioritise actions to meet/exceed metrics with minimal supervision.
  • Commitment to continued professional development, participating in training, and proactively seeking feedback for performance improvement.

One last thing

This is a fantastic chance to dive into the finance world at Micro Focus / OpenText. Your role in managing money smartly and building good relationships with clients makes you a crucial part of our success. Join us and be a big part of achieving great things in the finance area!

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.

We create economic growth that is inclusive and sustainable.

The world's most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.

We set high standards and exceptions, to learn, to be better.

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.

"We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets." - Mark Barrenechea, CEO & CTO

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