Polonia, WroclawPolonia, Wroclaw


Data di pubblicazione 24.03.2024

Collection Controller, Italian Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for a Collections Controller, Italian Speaker to grow with us in our Collections Team located in UPM Business HUB Wrocław. Poland provides Collections Services for Customers located in EMEA and Americas region and is a part of the Global Finance & Control organization.

Greetings from your future manager

"Welcome to our vibrant Collections Team in Wrocław! We believe that efficient and professional communication with customers is a key to build long-lasting relationship and brings great results. If you are a skilled communicator with goal-oriented approach and knack for analysis, we invite you to apply!" - Joanna Ochal, Team Leader, Collections

What you will do
  • Responsible for managing portfolio customers and minimizing overdue receivables
  • Contacting customers and ensure on-time payment
  • Determine reasons for non-payment and negotiate resolutions with UPM guidelines
  • Reinforce UPM's Collection Brand and educate customers in keeping their account current
  • Close co-operation with UPM Sales and Customer Service network regarding changes in customer behaviors
  • Actively performing and following up the compliance of defined internal controls
  • Identify and drive for process improvements, including participation Financial Services processes and tools development projects

Who you are
  • You have Bachelor's degree or equal qualification in accounting operation or customer service, collections, sales
  • You speak fluent Italian and communicative English
  • You are solution-oriented with a problem solving mindset and the capability to understand and lead complexities
  • You bring a business mindset and good understanding of businesses and business environment
  • You possess solid teamwork abilities, are adept at engaging others effectively, and adapt readily to shifts in the workplace with an upbeat and forward-thinking approach
  • You are a versatile communicator and have good presentation skills
  • You have the ability and willingness to achieve own and team's targets with provided timelines
  • You are independent in your daily work

This is what we offer for you
  • A meaningful job - We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative.
  • A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
  • Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
  • Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information

The position is located in UPM Business HUB Wrocław, Poland.

The position holder will report to Collections Team Leader, OTC, Joanna Ochal.

Please apply via the link above and attach your CV latest 25.04.2024 We review applications already during the application period, and you may be contacted already before the application deadline.

For support with submitting your application, please contact HR Service Center at or tel. +48 12 399 94 99.

UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 500 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage - are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out this page!



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