Cloud Managed Services Associate with Italian

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Cloud Managed Services Associate with Italian

We're looking for a Cloud Managed Services Associate to join an international team working accross Workplace, Data Center and Security. In this role, you'll support enterprise customers, troubleshoot incidents, and keep systems running smoothly. You'll learn from experienced engineers, gain certifications, and build a foundation for your IT career.

• Deliver Level 1 technical support for Microsoft 365 cloud technologies as part of a global support model (EMEA day shift only).
• Troubleshoot and resolve customer issues efficiently, operating calmly under pressure when systems are impacted.
• Drive incidents through to resolution, escalating to Level 2/3 or the Team Lead when required.
• Communicate clearly with customers, keeping them informed of incident progress, service updates, and critical events.
• Apply advanced troubleshooting techniques to provide tailored solutions for customer environments.
• Contribute to Knowledge Base articles and maintain accurate technical documentation.
• Follow defined quality and security processes, ensuring tickets are resolved quickly and effectively.
• Support continuous improvement initiatives, including service improvement programs and customer satisfaction feedback.

What we need to see from you

• Fluency in English and Italian
• Minimum 1 year of experience in technical support or managed services environment
• Strong working knowledge of M365 core workloads: Exchange Online, SharePoint, OneDrive, and Teams
• Basic experience troubleshooting security, networking, email integration, Intune/MDM, and desktop client interactions with M365
• Familiarity with Office 365 Security & Compliance features and authentication protocols
• Experience working within ITIL-based, change-controlled environments
• Ability to work effectively in a fast-paced, customer-facing support role
• Strong troubleshooting skills with a methodical, solution-driven mindset
• Excellent written and verbal communication skills
• Willingness to learn, certify, and contribute to knowledge-sharing initiatives

Our company benefits:

• Our company benefits vary based on your location, but always include:
  
  • Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values ).
  • A mentor who supports your successful start and is at your side with advice and action.
  • President's Club: Recognition awarded by leadership and your peers.
  • Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
  • Lifelong education: A variety of training and development opportunities.
  • Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
  • Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.

Job Function

Software & Cloud