Client Service Delivery Senior Administrator with Italian

As a member of our team, you'd be responsible for providing administrative support in terms of available insurance policies by organizing, validating and verifying the data as well as interacting directly with the Italian team in order to deliver the best solutions available on the market.

Our office is located in Cracow and in this role we offer a 50/50 hybrid work arrangement

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Administrator's responsibilities include a back-office activity such as:

• Preparing various reports & performing administrative tasks based on policy documentation
• Following the procedures and guides for the scope of work
• Acting as a SME for processes and resolving issues
• Participating in projects aimed at process improvement
• Coaching and mentoring less experienced colleagues
• Ensuring process documentation is up-to-date
• Actively attending / leading meetings with the team, internal clients
• Suggesting and implementing changes to tools and documentations needed to support effective service delivery
• Participating actively in problem solving
• Working closely with other teams/internal clients to ensure that all work is carried out in a timely manner and to a high standard
• Cooperating closely with team coordinator as well as the team and making sure all SLAs are met

Skills and experience that will lead to success

• Italian & English - level C1
• Good Excel skills
• Ability to analyze processes and identify areas for improvement
• Ability to identify and respond to risks
• Excellent attention to detail
• Strong ability to think creatively
• Excellent communication skills: ability to understand and apply appropriate communication style
• Excellent time management and organizational skills: ability to meet tight deadlines
• Able to prioritize tasks according to volumes
• Working knowledge of insurance market would be an asset

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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