Client & Administrative Coordinator (Italian Market)

European Bartender School is looking for a Client & Administrative Coordinator (Italian Market) to join our International team!

Please send your application in English!

Are you ready to stir up your career? Bring your A-game, and we'll match it with our youthful, dynamic, and international workplace (20+ nationalities and 15+ languages ).

Cheers to the work that's worth the cheers!

About EBS
European Bartender School is the market leader in the bartending industry. Our mission is to educate exceptional bartenders from all over the world; making the world taste better, one cocktail at a time. With three global offices, more than 28 schools and a dedicated team of professionals, we have trained up to 80,000 bartenders from across the globe over the last 25 years. A lot has happened in that time and we've grown and improved a lot. Now, our aims are to expand our reach, epitomise the value of a skills-based education and be a driver of industry standards the world over. To do that, we need the right people, at all levels, who really understand our 'Hard Work, Spirit and Soul' motto.

Here's what you'll do:

• Assist our students via phone, email and chat, in regards to their questions, doubts and complaints
• Take care of the relationship with our students and Franchises, assisting them on a life changing experience
• Stay up-to-date on our latest courses/experiences and the campaigns
• Cover any questions and doubts about the services/experiences we provide
• Organise your workflow, set yourself personal goals, schedule call-backs
• Be an ambassador for the EBS brand worldwide!

Job requirements:

• Excellent communication skills
• Minimum 1 year of Customer Service experience, B2B and B2C, in a similar working environment
• Full working proficiency in Italian and English, any other language is a plus!
• An understanding of EBS product or first-hand experience of an EBS course
• Experience of Windows operating systems and CRM systems, including Salesforce
• Strong organisational and administrative skills

EBS Core Values:

Our team is guided by our core values, which distinguish us in everything we do.

• Communication: the ability to express oneself clearly and in an effective, positive way in interactions with others.
• Teamwork: the ability to demonstrate interest in getting groups to perform well together, as well as interest in being actively involved in the dynamics of the team.
• Flexibility: the disposition to be open to different and new ways of doing things, as well as the ability to modify one's preferred way of doing things or change approach quickly.
• Innovation: the ability to develop, sponsor or support the introduction of new and improved methods, products, procedures, ideas, technologies.

Why join us:

• This is a full-time position (40 hours per week) with a hybrid work model
• As part of our team, you'll receive a monthly Cobee allowance to splurge on your preferred perks, be it delicious food, convenient transportation, or comprehensive health insurance .
• Kick off your Mondays with a joint brunch at the office, savoring treats with your colleagues. Plus, enjoy the fresh fruit waiting for you twice a week!
• Every Friday all year long, we breeze through the day with shorter shifts, allowing you to unwind and dive headfirst into the weekend.
• We're the masters of throwing unforgettable events from glamorous galas to go-karting adventures, we know how to turn up the fun meter!
• But wait, there's more! Prepare to join the EBS family on epic subsidized trips to our schools. We've taken our crew to destinations like Mallorca, Amsterdam, Berlin, Rome, and beyond!
• Need a break from the action? Our relaxed office environment is the perfect oasis for you to recharge and enjoy some well-deserved me-time.
• We offer free weekly Spanish and English classes for all skill levels. Whether you want to brush up on your language skills or dive into a new linguistic adventure, We've got you covered!
• Have a four-legged friend in your life? We're happy to have dogs join us in the office on Fridays!
• We get that sometimes you just need a change of scenery. Our Customer Service Team has the opportunity to book remote work days, giving you the flexibility to work from the comfort of your own home
• Birthdays and anniversaries are special occasions, and we love celebrating them! Get ready for personalized presents.
• When it's your birthday, we want you to kick back, relax, and enjoy! Take the day off work, put your feet up, and indulge in some well-deserved pampering
• After six months of dedicated service, get a taste of one of our best bartending courses with a free mixology course and unleash your inner cocktail artist
• Ready for an adventure in New York, Phuket, Kos, Mallorca or Sydney? With EBS, you can work from or stay in one of our schools in these cities. Just align with your team, and then embark on a memorable trip with a plus one