Car Repair Specialist - Italian Speaking

Company Description

Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 30 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing
We are currently recruiting for a Car Repair Specialist to deliver and sustain a fantastic experience for all our service and vehicle repair customers.

Job Description

Your responsibilities:

• Respond to all calls, emails and requests for technical 1st level support.
• Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers.
• Follow defined working instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments and colleagues who are engaged in the support processes.
• Input for FAQ and knowledge database.
• Providing professional accomplished communication to a wide range of customers.

Qualifications

What distinguishes you?

• A minimum of 1-3 years of experience working in workshops with cars and/or LGV/HGV.
• Educated and qualification as a master mechanic/automotive mechatronics technician (mechanics and/or electronics) or automotive service technician.
• Excellent customer service experience.
• Excellent English and Italian language skills both orally and in writing.
• Confident, professional telephone manner.
• Attention to detail with methodical troubleshooting skills.
• The ability to work effectively as part of a team.
• Basic understanding of IT skills.

Additional Information

Operational Hours:

• Monday to Friday: 0800 - 1800

Your future job location offers you:

• flexible work time options
• hybrid of home/office based working
• benefits and services
• employee discounts
• room for creativity and centrally city based location.

Make it happen:
Send an up-to- date CV and covering letter explaining how you meet the criteria for this role.