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Romania, BucarestBusiness Information Back Office Analyst with Italian
Data di pubblicazione 12.05.2024
Coface Bucharest Shared Services Center - a constantly growing team of young and enthusiastic experts, covers daily various processes and roles for Coface entities in several countries.
We have multiple teams of specialists, speaking French, English, German, Italian, Spanish and Romanian, responsible for running internal client operations at the highest standards of quality and efficiency.
Job Description
- Manage reconciliation, policy issuance, processing of all types of customer requests, and updating/billing of customer accounts after product/service installation
- Handle customer or intermediary requests/difficulties in collaboration with direct sales or account management
- Provide service to external and internal teams:
- Produce contractual documents
- Perform all tasks that enable policies to be properly managed from an IT, contractual and billing perspective
- Handle all incoming internal requests from commercial teams, risk teams and other departments as required
- Follow-up and Support:
- Perform daily settlement monitoring and incident management and implement corrective actions
- Provide a high level of support to external clients, gathering relevant information, developing solutions and communicating effectively with all stakeholders
- Process and control :
- Identify and implement process changes that generate workflow efficiencies and productivity gains
- Ensure that all required information is captured in group or local tools as appropriate
- Contribute to local and group reporting, providing accurate and timely data
- Risk and compliance:
- Adhere to compliance standards set by Coface and external regulators
Adhere to and comply with IT security policies at all times
Qualifications
Skills:
- Sense of initiative and excellent time- and self-management
- Flexible way of working and willingness to operate within a team
- Stress-resistance and professional relationship with clients
- Service- and solution oriented
- Transparent working method
- Good oral and written expression and comprehension in all required languages
- Fast Knowledge Transfer and Steep Learning curve
- Knowledge of commercial back office processes is a plus
- General knowledge in book-keeping is a plus
Languages:
- Fluent in Italian (Level C1)
- Good basics in English (B2)
IT:
- Computer and internet affinity and good technical understanding
- Ease regarding the work with varying software, applications and systems different from product to product
- Professional Microsoft Office skills, esp. MS Excel and MS Word
Education:
- Bachelor's Degree in Business, Accounting or other relevant field
Experience:
- Graduated or first practical experiences on the job in a comparable role
- Experience in credit insurance, information/collection/banking business is a plus
Additional Information
What's in it for you:
- Mentoring will help you blend with the team and get involved in your work as comfortably as possible;
- The company will provide continuous support and guidance throughout your work;
- Hybrid work model;
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