Paesi Bassi, AmsterdamPaesi Bassi, Amsterdam

Tesla Motors

Data di pubblicazione 14.11.2023

2 hanno inviato una candidatura

Associate Technical Support Engineer (Italian Speaker)

The Role
Are you interested in providing technical support for Tesla's Energy Products Powerwall and Wall Connector?
Do you have a background in Electrical and/or Mechanical Engineering?
We are looking for a professional to help us deliver exceptional support to our network of Certified Installers. The ideal candidate will have technical acumen and a service-oriented mindset.
This position will partner closely with our Sales, Operations, and Service teams to proactively improve the owner and installer experience for our rapidly growing customer base.

  • Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
  • Remote troubleshooting and development of strategies for preventive maintenance
  • Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with the battery systems
  • Educate our business customers so they have optimal confidence in the operation of the energy storage system
  • Determine if technical solutions can be resolved remotely or if field service intervention is needed
  • Share customer's concerns with Managers, Service Engineering or the Field Service team
  • Accurately record issues and data into the CRM database

  • Electrical or Mechanical background-related technical experience
  • Minimum of 1 year of working experience in a technical support environment, experience in the renewable energy industry is a plus
  • Excellent communication skills both in English and Italian
  • Experience with CRM systems and MS Office Suite

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