job
Romania, BucharestRomania, Bucharest

Vodafone

Data di pubblicazione 26.06.2024

1 hanno inviato una candidatura

Agent L1 Service Desk with Italian

Your day to day:

Ensure timely and effective resolution of end-user IT related issues.

With these activities, you will have a great impact on our business:

  • Takes internal customer calls,
  • Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
  • Collects data for internal reporting.
  • Ensures service level agreements' fulfilment;
  • Schedule - availability to work in extended shifts, the schedule can be changed based on the business requirements


With these skills you are a great candidate:

  • Team working skills
  • Understanding of solutions and correct management of problem solution
  • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
  • Socially skilled
  • Italian (C1 or above)
  • English (B2 or above)
  • Knowledge of Active Directory
  • Operating Systems Knowledge
  • Office Automation Software knowledge
  • Servers, files, folders knowledge


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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