Agent L1 Service Desk with Italian

Your day to day

Ensure the timely and efficient resolution of all IT-related legal issues and requests from end users.

With these activities you will have a great impact on our business:
• Handling calls from internal clients
• Registering, resolving, and escalating IT issues to the next level to ensure quick and efficient resolution
• Collecting all necessary data for internal reporting
• Ensuring the fulfillment of the agreed contractual quality level (SLA)
• Schedule - availability to work in extended shifts, the schedule can be changed based on business requirements

With these skills you are a great candidate:
• Strong teamwork abilities
• Understanding and correctly managing offered solutions/problems
• Ability to constantly follow up on updating technical documentation, including after production, testing, and implementation stages
• Communication skills
• Attention, vigilance
• Ability to understand customer issues
• Flexibility
• Analytical and problem-solving skills
• Italian (C1 or higher)
• English (B2 or higher)

Sounds like the perfect job? We've got even more to offer:
• Work from Home - hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation - Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.